Are your products vegan?

Our entire hair range is 100% vegan and cruelty free, and since 2017 we’ve been a member of PETA’s Beauty Without Bunnies programme. If you’d like to know more about our eco commitments, you can read our Eco Festo here. 

Do your products have an expiry date?

All our products have an expiry date of either 6 or 12 months. At the bottom of the bottle, to the left of the barcode, a small open lid symbol with either 6M or 12M will indicate how many months the product is viable and safe to use after opening. 

Do your products contain palm oil?

In our range, we don’t use any palm oil directly however a significant number of cosmetic ingredients are derived from palm. We work with suppliers who are members of the RSPO but are now converting to mass balance palm which is a validated sustainable solution. We are also working on substituting these ingredients so that our products will be free from any palm oil derivatives in the future.

I have missing / damaged products!

Oh no! We’re so sorry to hear that! We take such care in packing your orders, but sometimes there can be some issues. 

If you can take a few pictures of how your order arrived, showing any damage to the package and your invoice from inside the package, please send this over to the team at info@bleachlondon.com so they are able to get this sorted for you :)

My item is faulty. What should I do?

If you can take a few photos of the product and send these over to the team at info@bleachlondon.com with your order number and a description of the product fault, we will then be able to get this sorted out for you!

My order is missing items / I’ve been sent the wrong items.

Please get in touch with our team at info@bleachlondon.com using the same email you used to place your order with. Please also include your order number and a picture of your parcel and the contents of the order. 

I want to book an appointment at a salon, how can I do this?

For this we need you to come to one of our salons for a consultation to see what's achievable on your hair. You don't need to book this, just pop by the salon you wish to visit when you can for a chat with a stylist. 

You can also have the mandatory allergy and strand tests and make a deposit for the booking. A consultation has to happen at least 48 hours before an appointment and an appointment can only be booked once the consultation has taken place. For more information on our salons and locations please click here.

What are 1:1 Tutorials and how do I book?

After you purchase your products on the website, you'll be sent an email with the option to book in a session with one of our stylists. All you need to do is follow the URL to pick a service and an appointment time that suits you. Once this is booked, you will then receive a confirmation email. You will also receive a reminder email the day before and 10 minutes before with your Zoom invite link.

How does it work?

Once you order your products, and if we have some stylist help available for those products, our team will send you an email to help book your session. You’ll be able to see what is available and at what time. 

What do I need to bring?

After you've booked your appointment, you'll be sent an email confirmation with a check list. This includes your products, accessories to help such as mirrors, clips and brushes, as well as ensuring you have a good wifi connection and access to Zoom on your device. We look forward to seeing you very soon! 

I need to change the date / time!

That’s no problem at all! Simply click on the tutorial link and find your selected booking. There will be an option to 'view booking', which will allow you to cancel and rebook should you wish to do so :)

Can I cancel my tutorial?

To cancel your session, simply click on the tutorial link and find your selected booking. There will be an option to 'view booking', which will allow you to cancel your tutorial.

Can I recycle your products?

We want to help reduce ocean waste and pollution by cutting down on single-use plastic utensils and packaging.

In 2019 we launched a refillable glass bottle for sale in our salons, removed all the single-use plastic tools from our Bleach Kits, Toners and Dyes and launched a reusable coconut bowl as an alternative to what was originally included in the boxes. 

What are your bottles made from?

Our bottles are made from recycled plastic and can be recycled once the label has been removed although you will need to check with your local council or recycling centre. We also have refillable glass bottles and refill stations in all our salons with a range of shampoos and conditioners. 

Why have the brush and bowl been removed from your kits?

Caring for the environment is integral to our Bleach London ethos, and as part of our Eco-festo, we’re trying to reduce the single use plastic in our products. We have removed the single use brushes and bowls from our kits but you can get our Eco-conut toolkit with a reusable bowl and brush, or use a non-metallic bowl at home.