1. We comply with all manufacturer’s instructions regarding allergy testing. An allergy test must be carried out at least 48hrs before an appointment.

2. A 50% deposit is to be made either in person or over the phone to secure a booking. In case of a no-show this is non-refundable. The deposit goes towards the final value of the service.

3. Cancellations or reschedules must be made at least 48hrs before the appointment, if made within 48hrs the deposit cannot be refunded. We reserve the right to cancel an appointment if an allergy test has not been carried out and/or a deposit hasn’t been paid at least 48hrs before the appointment.

4. Arrivals of over 15mins late may have to be cancelled or rescheduled so as not to delay other services.

5. Under 16s must be accompanied by a parent or guardian to the consultation and the appointment. Colour services cannot be carried out on those under the age of 16.

6. In the event of contra-indications the service will not be able to go ahead and deposits will be refunded.

7. If you are unhappy with any part of your service please inform your stylist immediately who will endeavour to rectify the situation.