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1. First appointments include a toner, treatment, trim, blow-dry and take home products. All other colour appointments include a toner, treatment and blow-dry.
2. First appointments for a Long Virgin Bleach will be charged at the price of Long Virgin Bleach.
3. A 50% deposit is to be made either in person or over the phone to secure a booking. In case of a no-show or late cancellation this is non-refundable. The deposit goes towards the final value of the service.
4. We will text or call to seek confirmation of your appointment 48 hours before the booking. You must reply to confirm your booking.
5. Cancellations must be made at least 48hrs before the appointment. If made within 48 hours the deposit cannot be refunded. We reserve the right to cancel an appointment if an allergy test has not been carried out and/or a deposit hasn’t been paid at the time of booking.
6. Time slots are allocated in accordance with the services required. If you are more than 15mins late your appointment may have to be cancelled or rescheduled so as not to delay other services. Your deposit may not be refunded.
7. Under 16s will need to be accompanied by a parent or guardian to the consultation and the appointment. Color services cannot be carried out on those under the age of 16.
8. In the event of any contra-indications the service will be terminated immediately and deposits may be refunded.
9. In the event we need to reschedule or cancel your appointment due to events outside of the stylist’s or salon’s control we will do our best to find the next available appointment and either hold your deposit to go towards the appointment or refund should you wish to cancel. Deposits can take up to 10 working days to be refunded.
10. Toners and Super Cool Colors last between 1-3 washes for pastel colors and much longer for deeper colours, sometimes as long as 6 months. The longevity of your hair color can be affected by over washing, heat, sunlight, pollution, swimming and hair products as well as hair porosity and history. Your stylist can advise how long the colour will last and how to maintain it.
11. Your stylist will advise about the process your hair needs to go through to achieve your desired color. A big color correction can be a process that needs to be repeated every 6-8 weeks to achieve the desired look. Miracles can happen but please be patient as we care most about the overall condition of your hair and your stylist will not carry out a service that could severely damage your hair.
12. If you are unhappy with any part of your service, please inform your stylist immediately who will endeavour to rectify the situation.
13. For appointments which require more time than usual we reserve the right to charge an additional fee per hour of $125 Stylist, $150 Mid Stylist or $175 Senior Stylist.