Ordering

I need to change the contents of my order.

We are dedicated to delivering your order as quickly as possible, and this means that we are unable to make changes once an order has been placed. We are also unable to add, remove or swap products from your delivery. 

I ordered twice, can I merge the two for one delivery?

Once your order has been confirmed, we are unable to merge orders as our warehouse processes each order individually.

I’ve entered the wrong address in my order. What do I do?

Unfortunately, we’re unable to make any changes to an order once it’s confirmed. We will do our best to help you, but we cannot guarantee that we’ll be able to make any changes.

 It is the customer's responsibility to provide the correct and complete delivery address at checkout. We are not responsible or liable for orders that are lost, delayed, or delivered to the wrong location due to inaccurate address details provided by the buyer.

I need to cancel my order! 

Our warehouse works quickly to dispatch orders, so unfortunately we’re unable to make any changes once your order has been confirmed, this includes cancellations. 

I can’t find my order confirmation?

Once you’ve placed your order, you should automatically receive email confirmation. If you haven’t yet received this, we recommend checking your junk folder.

If you still haven’t received this, please email our team at info@bleachlondon.com so they can help.

I forgot to apply my discount code! What do I do?

That’s no problem, we’re here to help! Just email our team at info@bleachlondon.com with your full name, order number and the discount code you meant to use. 

Do I need an account to order?

No, you’re able to check out as a guest! Though having an account means you’re able to log into your account, keep track of your order history or even book a styling session with one of our expert colourists.

If you still need help with your order or would like any extra information, please email the team on info@bleachlondon.com